Healthy Living BD

Welcome to the Healthy Living BD Support Policy. This policy outlines the principles and guidelines regarding the support services provided by Healthy Living BD. By accessing and using our support services, you agree to comply with the terms outlined below.

Support Channels:

• Our primary support channels include email and an online support ticket system.

Support Hours:

• Our standard support hours are Monday to Friday, 9:00 AM to 6:00 PM (local time).

Response Time:

• We strive to respond to support inquiries within 24 hours during our standard support hours.

Order Processing

• Our support services cover assistance with order-related inquiries, including order status, tracking, and general product information.

Communication:

• We can provide support regarding communication preferences, newsletter subscriptions, and general inquiries about our communication channels.

Technical Assistance:

• For technical issues, our support team can assist with basic troubleshooting steps and guide you on using our website and services.

Limitations of Support:

• Our support services do not cover issues beyond the scope of our products and services, including third-party products or external systems.

Contacting Support

Email:

• For support inquiries, please contact us via email at support@healthylivingbd.com.

Response Time Expectations:

• We aim to respond to support inquiries within 24 hours during our standard support hours.

Updates to Support Policy:

• We reserve the right to update our Support Policy. Any changes will be posted on this page, and we encourage you to review the policy periodically.

Last Updated: 06/05/2024